Product Support

Dictaphone On-line Customer Service Requests
Dictaphone provides online customer support for technical and non-technical questions, On-site Service requests for Warrantee and APP customers and Depot Repair for mail-in maintenance and repairs.

Dictaphone Customer Service Support Centers

Customer Account Management Center - 888-483-6266
The centralized resource for customer non-technical inquiries.

Request Management Center - 800-677-7928
The call path for initiating service assistance, 24 hours a day, 7 days a week.

Customer Support Help Desk - 800-833-7776
Operational assistance and first-level corrective actions to Assured Performance Plan (APP) customers.

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Contact Directory

Corporate/Media Contact:
Donald Fallati - Executive Vice President Marketing & Strategic Planning
dfal@dictaphone.com

Financial Contact:
Tim Ledwick - Chief Financial Officer
tim.ledwick@dictaphone.com

Legal Contact:
Scott Bloom - Executive Vice President
Scott.Bloom@dictaphone.com

Sales Contact:
Ed Rucinski - Executive Vice President, Sales
ed.rucinski@dictaphone.com

Electronic Manufacturing Services Contact:
Jim Davis - Senior Vice President Electronic Manufacturing Services (EMS)
jdav@dictaphone.com

Customer Service Contact:
Joe Delaney - Senior Vice President, World Wide Services
joseph.delaney@dictaphone.com