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Dictaphone Onsite Service Request Form

Support Request Form

This Support request is only available during business hours, Monday through Friday from 8am to 5pm eastern time. If a request comes in after these hours, it will be processed the next business day. All Support requests received during normal business hours will be processed promptly.

If this is a system emergency or requires immediate attention please call 800.833.7776

Please complete the Support Request form and "submit" it to request support for a Dictaphone Product. A qualified Dictaphone Support Engineer will contact you promptly to determine the nature of your call. If we can not resolve the issue remotely, we will schedule a Customer Field Engineer to visit your facility. Charges for this service depend on product warranty coverage, pre-purchased support and (APP) coverage.

When we receive this request, you will be contacted for clarification, if needed, and you will receive a "reference number" to identify your request in subsequent interactions.

Please supply as much information as possible to expedite this request.

* = required fields
(Available only to Canadian and U.S. Customers at this time.)

Contact Information:
Customer/Configuration Number:
Serial Number:
Purchase Order Number:
Urgency*: System not working at all - Please call 800.833.7776
System not working correctly
Routine issue needs attention
Contact Name*:
Contact Telephone*:
(Include area code and extension.)
Best Time to Contact*:
Street Address*:
Address 2:
State or Province*: (Available to Canadian and U.S. Customers)
Zip or Postal Code*:

Equipment Location*:
(Include department, suite, room and floor.)

Problem you are experiencing with your equipment*:

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